CODE OF CONDUCT
21 OCTOBER 2014
Home-based consumers are referred as customers for our B2C services, and Small and
Medium Businesses are referred as clients for our B2B services.
CODELOCKE Technologies, are committed to maintaining the highest
degree of integrity in all our dealings with potential, current and past clients,
both in terms of normal commercial confidentiality, and the protection of all personal
information received in the course of providing the business services concerned.
We extend the same standards to all our customers, suppliers and associates, and
We always conduct our own services honestly and honorably, and expect our clients
and service providers to do the same. Our advice, strategic assistance and the methods
imparted through our training, take proper account of ethical considerations, together
with the protection and enhancement of the moral position of our clients and suppliers.
ORGANIZATIONAL CODE OF CONDUCT
CODELOCKE and its employees must, at all times, comply with
all applicable laws and regulations. The Organization will not condone the activities
of employees who achieve results through violation of the law or unethical business
dealings. This includes any payments for illegal acts, indirect contributions, rebates,
and bribery. The Organization does not permit any activity that fails to stand the
closest possible public scrutiny.
All business conduct should be well above the minimum standards required by law.
Accordingly, employees must ensure that their actions cannot be interpreted as being,
in any way, in contravention of the laws and regulations governing the Organization’s
Employees uncertain about the application or interpretation of any legal requirements
should refer the matter to their supervisor, who, if necessary, should seek appropriate
GENERAL EMPLOYEE CONDUCT
CODELOCKE expects its employees to conduct themselves in a
businesslike manner. Drinking, gambling, fighting, swearing, and similar unprofessional
activities are strictly prohibited while on the job.
Our employees must not engage in sexual harassment, or conduct themselves in a way
that could be construed as such, for example, by using inappropriate language, keeping
or posting inappropriate materials in their work area, or accessing inappropriate
materials on their computer.
DUTY OF CARE
Our actions and advice will always conform to relevant law, and we believe that
all businesses and organizations, including our service providers, should avoid
causing any adverse effect on the human rights of people in the organizations we
deal with, the local and wider environments, and the well-being of society at large.
CONFLICT OF INTEREST
Due to the sensitive nature of our particular technical services, we will not provide
a service to a direct competitor of a client, and we generally try to avoid any
dealings with competitor companies even after the cessation of services to a client.
Our contract will usually be in the form of a detailed proposal, including aims,
activities, costs, timescales and deliverables. The quality of our service and the
value of our support provide the only true basis for continuity. We always try to
meet our clients' contractual requirements, and particularly for situations where
an external funding provider requires more official parameters and controls.
Our fees are always competitive for what we provide, which is high quality, tailored,
specialized service. As such we do not generally offer arbitrary discounts; generally
a reduction in price is only enabled by reducing the level or extent of services
to be delivered. That said, we always try to propose solutions which accommodate
our clients' available budgets and timescales. Wherever possible we agree our fees
and basis of charges clearly in advance, so that we and our clients and customers
can plan reliably for what lies ahead, and how it is to be achieved and financially
We aim to be as flexible as possible in the way that our services our charged. Some
clients prefer fixed project or service fees; others are happier with retainers,
and we try to fit in with what will be best for the client. We make no attempt to
charge interest on late payments, so we expect payments to be made when agreed.
Our terms are generally one-time service charges for instant services to our customers,
and net monthly in arrears for on-going services to our clients.
INTELLECTUAL PROPERTY AND MORAL RIGHTS
We retain the moral rights in, and ownership of, all intellectual property that
we create unless agreed otherwise in advance with our clients. In return we respect
the moral and intellectual copyright vested in our clients' intellectual property.
We maintain the quality of what we do through constant ongoing review with our
customers and clients, of all aims, activities, outcomes and the cost-effectiveness
of every activity. We encourage regular review meetings and provide regular progress
We conduct all of our activities professionally and with integrity. We take great
care to be completely objective in our judgment and any recommendations that we
give, so that issues are never influenced by anything other than the best and proper
interests of our clients and customers.
EQUALITY AND DISCRIMINATION
We always strive to be fair and objective in our advice and actions, and we are
never influenced in our decisions, actions or recommendations by issues of gender,
race, creed, color, age or personal disability.